Click & Collect service only available upon departure.
Even though we stand behind every single one of our products, we know that your needs come first. Maybe you’re already back home when you notice that the item you picked isn’t quite right. No worries – at Ísland Duty Free, we'll take care of your concern. Your satisfaction matters more to us than anything else. Useful details about returns and complaints are available for you on this page.
You may purchase the products from our shop with your own boarding pass. Regarding to our operation, all of our selling details have to be declared to the Custom at the end of every day. Therefore, the products cannot be stocked off without selling and cannot be stocked in if already had been sold.
Since our shops are operated in a Duty-Free zone, we are unable to change or refund the products according to the Consumer Rights and Customs Zone Rules. Therefore, the final control of the purchased products is your responsibility as a customer.
In order to reclaim damaged or defected products, we kindly ask you to get in touch with our Customer Service via e-mail: customerservice@islanddutyfree.is
Do you need further assistance?
Our Customer service staff will be happy to help you out during working days between 8:00 a.m. and 4:00 p.m.
Please reach out via e-mail: customerservice@islanddutyfree.is.