You need a valid flight ticket with flight number and departure date and must be at least 18 years of age.

You can pre-order online max. 3 days before and up to 10 hours before your flight and pick up your purchase in the Duty Free shop at Keflavik airport.

You may find your flight number on your boarding pass, the booking confirmation of your airline or your travel agency as well as on the departure schedule of Keflavik airport.

You can pick up your Click & Collect order at our departure store in the main terminal.

You can shop within the purchasing limits specified in accordance with the customs rules of Iceland. Please check our Allowance Calculator to find out your personal amount.

No, this is not possible - you may pick-up your Click & Collect order in the departure store only.

Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.

E-mail: customerservice@islanddutyfree.is

Simply pay for your pre-ordered items when you pick them up at the Ísland Duty Free shop at the airport. The price at the cash desk shall apply.

When collecting your ordered items, you can pay in the shop either with your credit card or in cash with ISK, GBP, EUR and USD. Our current payment options are Mastercard, Visa, and Apple Pay.

You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop.

Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change.

E-mail: customerservice@islanddutyfree.is