Click & Collect service only available upon departure.
Please check your details in the fields marked in red.

FAQ Returns & Complaints

Would you like to exchange an item that you bought from us? You can find all of the important information relating to the Ísland Duty Free returns service here.

You may purchase the products from our shop with your own boarding pass. Regarding to our operation, all of our selling details have to be declared to the Custom at the end of every day. Therefore, the products cannot be stocked off without selling and cannot be stocked in if already had been sold.

Since our shops are operated in a Duty-Free zone, we are unable to change or refund the products according to the Consumer Rights and Customs Zone Rules. Therefore, the final control of the purchased products is your responsibility as a customer.

In order to reclaim damaged or defected products, we kindly ask you to get in touch with our Customer Service via e-mail: customerservice@islanddutyfree.is